Business Studies Memo 1 (English)

November 2014 — Grade 12 / Matric — Business Studies

Memo 2014 Grade 12 English Business Studies Hub →

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🎯 300 marks 📄 52 pages 📝 103 items found 📚 5 topics

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13.1above still applies. If candidates are required to provide their own examples/views, brainstorm this at the marking centre to finalise alternative answers. USE OF THE COGNITIVE VERB AND ALLOCATION OF MARKS

14.10(a\ Award TWO marks for complete sentences. Award ONE mark for phrases, incomplete sentences and vague answers. (b\ With effect from November 2015, the TWO marks will not necessarily appear at the end of each completed sentence. The ticks

Q1— Section header —

1.1.9(10 x 2\ (20\

1.2Road Accident Fund Act (RAF\

1.2.2Piecemeal

1.2.3Market

1.2.4National Qualifications Framework (NQF\

1.2.5Memorandum of Incorporation (MOI\ (5 x 2\ (10\

1.3.5(5 x 2\ (10\ TOTAL SECTION A: BREAKDOWN OF MARKS

Q1— Section header —

1.3TOTAL

2.1National Credit Act

2.1.1National Credit (1\

2.1.2National Credit Act , 2005 (Act 34 of 2005\. (1\ NOTE: Accept National Credit Act/NCA

2.1.3Advantages of NCA to credit providers/businesses More prudent loan granting by Tex Bank may result in less bad debts /Cash flow improves , as there are fewer bad debts Tex Bank redit granting

2.1.4Reckless granting of loans Tex Bank conduct assessments, but may still grant credit without explaining all the risks and obligations of the loan/new credit to the clients/consumers Uninformed/Misinformed

2.1.5Consequences for reckless granting of loans /credit The court may declare the granting of the loan/ credit by Tex Bank reckless may order

2.2.1Strategic management process OPTION 1 Have a c lear vision, a mission statement and measurable/realistic objectives

2.2Implementing defensive str ategies Retrenchment staff numbers are reduc Decreasing the number of product lines, may lead to the closing of a department . Divestiture/Divestment of the business are sold

2.3Labour Relations Act (LRA\

2.3Non complian actions Unfair/Illegal dismissal Cancellation of employees contracts by a new owner/employer when a Refusing the formation/recognition Refusing to give workplace forum members time off

2.3Impact employers/businesses Positives Protects the rights interests of businesses Protects employers who embark on lawful lock outs when negotiations Ensures participation of all parties in

2.4Basic human rights linked to BB

2.4.1Basic human rights Equality/Treated equally and Respect and dignity/Treated in a dignified manner /Non discrimination (Any 3 x 1\ (3\

2.4.2Link to BBBEE Equality: promotion/man Any other relevant answer related to the link between equality, as a human right, and the BBBEE Act. Respect and dignity: Black people are economically more active through preferential

Q2— Section header —

4.2TOTAL 13

Q3— Section header —

3.1Requirements for a logical and effective presentation State the aims Use visual aids Use suitable section titles/headings, sub Summarise key fi ndings /Conclude by indicating Consider external factors

3.3Benefits of UIF to employees Employees, who become unemployed/retrenched due to restructuring/an expired contract, may claim within six months after becoming Unemployed e Unemployed employees enjoy these benefits until the allocated funds are

3.5(2\ Reasons for insurance Peter wants to protect his property against storm damage, fire, burglary/ any unforeseen insurable circumstances /risks He wants to keep high re instatement costs under control.

3.5.5

3.5TOTAL 18

Q4— Section header —

4.1.1Tax evasion Possible strategy: olicy regarding payment to service Any other relevant answer related to addressing tax evasion. Identification (2\ Strategy (2\ Sub m (4\

4.1.2Possible strategy: A code of conduct/ ethics should be in place, containing a framework of corrective action Educate employees to use/ understand the

4.1.3Abusing work time /resources Possible strategy: The code of conduct/ethics should contain clear rules about abusing work Policy should be signed by all employees so that they are aware of it Implement policies for employees to have

4.3Grievance vs Conflict Grievance Conflict When an employee is unhappy/ has a roblem

4.4Diversity in the workplace. Refers to the variety of people employed based on age/race/gender/ ethnic group s/people with disabilities /material wealth/personalit ies /how

4.5Advantages of creative thinking in the work place tarts gnites the pro cess of problem solving, as there are usually more problems

4.6Application of Nominal Group Technique (NGT\ Directors/management team can apply it to identify problems/generate Problem(s\ should be Each team member/individual will silently brainstorm as many ideas as

4.7Unethical advertising and practical examples

4.7.1False promises To lure customers with promising guarantees or explanations that sound promising Example: high retur n on investments in times of unfavourable economic conditions Any other relevant discussion and example on false promises.

4.7.2Misleading packaging Oversized packaging is used to make the product look Example: A well known chips manufacturer did not change the size of their packaging , but reduced the contents from 30

4.7.3Bait and switch Business attracts consumers by means of low priced item , then uses high pressure sales tactics on site Example:

4.7.3TOTAL 23

Q5— Section header —

5.1Advantage of providing fringe benefits to businesses Attractive fringe benefit packages may result in higher employee retention/ reduces employee turnover. It increases employee satisfaction/loyalty. Leads to higher

5.2.1Quality indicators for Public Relations function Management deals quickly with negative publicity Implement sustainable Corporate Social Investment (CSI\ programmes Good results of public surveys on High standard of internal publicity/Appearance of building(s\/Professional way

5.2.2Quality indicators for Administration function Supply reliable information to management on time. Make relevant information available for quick decision Handle Use Implement effective risk management policies to minimise business

5.3.1nduction rocess of intr oducing new employees to their job and working environment. Any other relevant definition of induction Max (2\

5.3.2Justification for induction ntroduce new employees to management and colleagues /to establish relationships with fellow employees at different levels amiliarise new employees

5.3.3Placement procedure DM Motor Manufacturers (DMMM\ must o utline the s pecific responsibilities of Danny s new

5.3.4Employment Contracts (a\ Legal requirements The employment contract is the written agreement between DM Motor Manufacturers (DMMM\ Danny

Q5— Section header —

5.3.4(a\

5.3.4(b\ TOTAL 28

6.1.1(1\

6.1.2Challenges and strategies Challenges from the case study Strategy Decline in tourist bookings Offer other services, e.g. host Any other relevant strategy for the

6.3Ways of dealing with difficult employees Understand the person s intentions and why they react in a certain way Get perspective rom others who have experienced the same kind of situation to be able to understand the difficult employee

6.6valuation o f a Non profit Company (NPC\ Positives This type o f company receives tax benefits if it meets the requirements prescribed by SARS.

6.1TOTAL TOTAL SECTION B: 180 34

Q7— Section header —

7.1Introduction The CPA was passed to redress the economic inequalities of the past. It applies to the supply of goods and services in South Africa. It promotes and advances the social and economic welfare of consumers in

7.2Consumer rights

7.2.1Right to choose Consumers have the right to: hoose suppliers and goods. hop around for the best prices. eturn goods that are unsafe/defective for a full refund. eject goods that are not the same as the sample marketed.

7.2.2Right to privacy and confidentiality Consumers have the right to stop/restrict unwanted direct marketing. They can o bject o unwanted promotional e mails and telesales.

7.2Right to fair and honest dealings Suppl ers may not use physical force or harass customers. Suppliers may not give misleading or false information. Businesses

7.2.4Right to information about products and agreements/ Right to disclo sure and information Contracts and agreeme ts should be in plain language and easy to

7.2.5ght to fair/responsible marketing /promotion Businesses should not mislead consumers on pricing, benefits/uses of goods. Consumers may cancel purchases made through direct marketing within five working days/cooling off

7.2.6Right to fair value/good quality and safety Consumers have the ight to demand quality service or goods. They have the right to return faulty items if the fault occurs within six months after purchasing the item.

7.2.7Right to accountability from suppliers Consumers have the right to be protected in lay agreements. Businesses should honour credit vouchers and prepaid services. Any other relevant answer related to the

7.2.8Right to fair, just and reasonable terms and conditions Businesses should provide consumers with written notices of clauses that Businesses may not market or sell goods at unfair prices. Any other relevant answer related to the

7.2.9Right to eq uality in th onsumer market place Businesses should not limit access to goods Businesses may not vary the quality of their goods

Q8— Section header —

8.1Introduction It is important for prospective entrepreneurs to choose appropriate form of ownership that will suit their needs. Choosing a form of

8.2Comparison between Partnership and Personal Liability Comp any PLC Criteria Partnership Personal Liability Company Name

8.3Factors that may contribute to the success/failure of a PLC

8.3.1Capital Success factors A large amount of capital can be raised since there is no limit on the number of Large amount of capital enhance growth and advance ment in technology for

8.3.2Management Success factor Management is in the capable hands of a board of directors who have skills, knowledge and abilities. Shareholders can vote for/appoint the most capable directors to manage

8.3.3Legislation Success factors The company and its owners (shareholders\ are separate entities, which may encourage more people to join the company. Directors are forced (by the Act\ to act responsibly

8.4Conclusion Operating as a PLC can be challenging because of legal requirements This form of ownership is most suitable for professional people, e.g. lawyers, because of limited liabilities of the owners.

Q9— Section header —

9.1INTRODUCTION Businesses and their communities are interdependent and the one cannot do without the other. The interdependence can be improved if businesses and communities recognize

9.2Descri ption of CSR n obligation by a business to pursue sound long term goals for society. ong term commitment by businesses to always act ethically/to contribute to

9.3Critical assessment/evaluation of the role of CSR Positives for the business Can serve as a marketing strategy promote the image of the business. A company may have a competitive advantage, as it leads to good publicity

9.6Conclusion Despite challenges, most businesses do take their social responsibility very serious and contribute positively to communities/society. Successful CSI programmes will improve the general standard of living.

Q10— Section header —

10.1Introduction Total quality relates to products that totally satisfy customers needs and expectations in every respect on a continuous basis. Quality is to satisfy customers needs. Business functions and employees

10.2Elements of the TQM

10.2.1Top management involvement/Commitment of top management Management should have a clear vision and mission statement with regards to TQM Management responsible for giving strategic guidance with regard

10.2Total c lient satisfaction /Total customer satisfaction The business should understand current and future customer needs. Quality products and services satisfy customer s needs and expectations. Customers will be satisfied if products and se

10.2.3Continuous improvement to systems and processes Processes and systems are the flow of activities implemented to create or deliver products and services to customers. Businesses that have quality processes and systems in place will produce

10.2.4Involvement of all employees/P eople Based Management Management should e nsure that all employees are involved in quality management. Management should ensure that e mployees

10.2.5Continuous skills development/E ducation and training A skills audit should be conducted to determine the qualifications and competence of staff that can influence the quality of products/processes Employees

0.2Adequate financing and capacity There should be enough funds available for proper quality management processes, e.g. systems to prevent errors in the process/detect defects in raw materials Funds should be available for market and product research to gather

10.2Planning Proper planning for quality assurance of processes should be in place before production commences. Enough staff/Quality assurers should be available at key production points to quality

10.2.8Monitoring and Evaluation Monitoring/Evaluation systems and quality assurance processes should be in place to prevent product defects and wastages Allow for quality control checks and procedures at key production

10.2Management by facts Accurate data and information would assist the management to make Regular quality feedback meetings between management and employees Any other relevant answer related to m anagement by facts.

10.2.10TQM requires everyone to work effectively as an individual and as a team member An initiative that works well wit hin teamwork to improve quality is the use of A quality circle is a group of employees with a variety of skills and experience

10.3mpact of poor TQM Set ting unrealistic deadlines ack of training and skills development

10.4Recommendations for reducing the cost of quality Introduce quality circles/small teams of five to ten employees, who meet regularly to discuss ways of improv ing the quality of their work. Schedule activities to eliminate duplication of tasks/activities

Topics Identified

Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan

Mark Allocation

Total300 marks

Sections60 + 60 + 60 + 60 + 60 + 40 + 40 + 40 + 40 = 460 marks

Paper information

SubjectBusiness Studies

Year2014

SessionNovember

TypeMemo

PaperPaper 1

LanguageEnglish

Pages52

Downloads5

Examination context

Decade2010s

Years ago12y

SeasonSpring (SH)

Start dayWednesday

Exam periodNovember 2014

Days since exam4,370

About Business Studies examination preparation

Grade 12 Business Studies combines business concepts, application, and written responses. Past papers help learners practise identifying what a question asks, applying knowledge to scenarios, and structuring longer answers.

Every available Grade 12 Business Studies past paper and memorandum is collected in the Business Studies hub at business-studies.freemode.co.za — browse all years, sessions and languages in one place.

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applying business concepts

interpreting scenarios

using appropriate terminology

structuring longer responses

distinguishing related concepts

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