Business Studies Memo 1 (English)

November 2013 — Grade 12 / Matric — Business Studies

Memo 2013 Grade 12 English Business Studies Hub →

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🎯 300 marks 📄 35 pages 📝 96 items found 📚 5 topics 🔑 1 key info

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12.1.2Candidates responses must be in full sentences for SECTIONS B and C. This would depend on the nature of the question. A comprehensive memorandum has been provided but this is by no means exhaustive. Due consideration should be given to an answer that is c

9.2If two facts are written in one sentence, award the candidate FULL credit. Point 9.1 still applies.

9.3If candidates are required to provide their own examples/views, brainstorm this at the marking centre to finalise alternative answers.

9.4USE OF THE COGNITIVE VERB AND ALLOCATION OF MARKS

9.4.1All questions that require candidates to explain and discuss a specified number of facts will be marked as follows: Heading 2 marks Explanation 1 mark or as indicated in the memorandum The

9.4.2If the number of facts is not specified, the candidate must be informed by the nature of the question and the maximum marks allocated.

9.5With effect from October/November 2014, ONE mark will be awarded for answers that are easy to recall, require one word answers or are quoted directly from a scenario/case study. This applies to SECTIONS B and C in

10.1The breakdown of the mark for the essays is as follows: Introduction Maximum: 32 Content Conclusion Insight TOTAL

10.2Insight consists of the following components: Layout/Structure: (Is there an introduction, body, proper paragraphs and a conclusion?\ Analysis and interpretation: (Learners ability to break down the question to

10.5Mark all relevant facts until the MAXIMUM mark in a subsection has been attained. Write MAX after maximum marks have been obtained.

10.6At the end of each essay indicate the allocation of marks for facts and marks for insight as follows: (L Layout, A Analysis, S Synthesis, O

10.7When awarding marks for facts, take note of the sub maxima indicated, especially if candidates do not make use of the same subheadings. Remember, headings and subheadings are encouraged and contribute to

10.8If the candidate identifies/interprets the question INCORRECTLY, then he/she y still obtain marks for layout

10.9If a different approach is used by candidates, ensure that the answers are assessed according to the mark allocation/subheadings as indicated in the memorandum. Take particular note of the repetition of facts. Indicate with a R.

Q1— Section header —

1.1.10(10 x 2\ (20\

1.2.1Assurance

1.2.2Succession planning

1.2.3Macro

1.2.4Professional code of conduct

1.2.5Collective bargaining (5 x 2\ (10\

1.3.5(5 x 2\ (10\ TOTAL SECTION A: BREAKDOWN OF MARKS

Q1— Section header —

1.3TOTAL

Q2— Section header —

2.1LO1 AS5 Porter s Five Forces The bargaining power of suppliers. The bargaining power of buyers. The threat of substitutes. The intensity of

2.2LO1 AS CSI Housing Creation of jobs /unemployment Poverty Sports development Environmental awareness HIV/Aids

2.3LO3 AS10 Stress reduction methods Coaching entoring Engag ing in wellness program mes

2.4LO1 AS 2 Business Strateg ies

2.4.1Conglomerate Diversification /Conglomerate

2.4.2Market development ntensive

2.4.3Backward vertical integration (Accept ertical ntegration Integration

2.4.5Horizontal integration. ntegration (5 x 2\

2.5LO1 AS2 SWOT

2.5.1STRENGTHS Affordable suits for ladies and gentlemen. Imported shoes and designer jackets/ nique products. Thandi has a degree in

2.5.2LO1 AS2 Skills Development There is a lot of paper work /administrative work Thandi has to complete the application form/registration form

2.6LO3 AS7 Careers Religion such as the influence it will have on the career Risk

Q2— Section header —

2.6TOTAL

Q3— Section header —

3.1Entrepreneurial qualities Vision to be miles ahead of its competitors. Passion Determination Opening a successful business when the economy (3 x 2\6\ JSE Shares are

3.2AS5 Human rights Privacy Business may not viol ate the rights of the employees and clients. Information on e mployees who have disclose

3.3Investments 000 R500 (R5 500 R550 (R5 10%\ = R6 050 R605 (R6

3.2(answer from 3.3.1\ R5 000 R1 65 NOTE: ward full marks (4\ if answer is correct If the answer is incorrect, award a maximum of \ mark

3.3Types of investments Unit trust Off shore investment Shares Notice deposit Investment in art Stokvel Investment in

Q3— Section header —

3.2TOTAL 15

Q4— Section header —

4.1LO4 AS5 Types of strikes Protected Strike Authorise /Legal strike. Procedures required by Labour Relations Act have been followed

4.1.2Grievance procedure An employee with grievances must first bring it to the supervisor attention, who must attempt to resolve the issue within one working day since the issue was raised If the employee is not satisfied with the

4.2.1Examples of voluntary deductions Bond repayment Insurance premium Payment for c ell phone contracts Vehicle instalments Membership fees

4.2.2Compulsory deduction Deduction as prescribed by law to be deducted from the employees salaries Examples: UIF /personal income tax

4.2.3Fringe benefits tiv Attractive fringe benefit package may result in higher employee retention /reduces employee turnover

4.3.1LO4 AS3 Employment contract Key performance areas Duties and responsibilities Code of conduct Job description Name and address of the business /employer Name and address and other personal information of the employee

4.3.2mployment contract Evaluation The terms and conditions of employment are not in accordance with labour legislation/BCEA mployees are entitled to leave regardless of work performance Hours of work that

4.4Sexual harassment Violation of basic human rights that normally happen when someone in power abuses his/her position e.g. gesture/remark/action/suggestive behaviour which victimi es the worker Sexual harassment is forbid

Q4— Section header —

3.2TOTAL TOTAL SECTION B: 19

Q5— Section header —

5.1Introduction Broad ased lack conomic mpowerment (BBBEE\ creat opportunities for people who were previously excluded from participating in the South African

5.2Explanation (OPTION 1\

5.2.1Impact o BBBEE pillars on businesses

5.2.1.1 Ownership Business should include black peo ple in shareholding partnership franch ise

5.2.1.2 Management Appointing black people in senior executive positions/to management Business must ensure black female representation in management When companies sell 25 % of their

5.2.1.3 Employment Equity Business should employ suitable and qualified employees regardless of gender/race/culture/etc Workplace should represent the demographics of the country Voluntary employment equity

5.2.1.4 Skills Development Business must engage black employees skills development initiatives Provide learnership

5.2.1.5 Preferential procurement/Suppliers Outsource services to suppliers that are BBBEE compliant Business should s upport suppliers with iversity in their ownership

5.2.1.6 Ente rprise development Businesses are enco uraged to invest/support black owned SMME Contr ibution can be monetary or non monetary Monetary examples:

5.2.1.7 Corporate Social investment (CSI\ /Social Responsibility usiness c ontribut ions towards social investment projects

5.3Role of the government Prescribes s orecard to score small and other Train Gives recognition certificates

Q6— Section header —

6.1ntroduction Business managers need to present information about their business to stakeholders Reporting the financial position, demonstrating new technology, explain ing business idea to investors. Presenting the business plan/vision/direction of the business

6.2reparation Decide on the purpose of the presentation Establish the main points that you are going to make Consider the background of the audience and use appropriate methods to

6.3.1Verbal/Oral presentation Refers t o the spoken word. Most common means of sharing business information. Negative environmental disturbances, e.g. outside noise/restless target Any other relevant answ er related to

6.3.2Non verbal Posture: C an communicate variety of messages, e.g. stand ing upright

6.3.3PowerPoint Graphic programmes have the capac ity to convey ideas and support what the presenter say imple/ Less cluttered

6.3.4Graphics /Visual Graphics include tables/graphs/line graphs/pie graphs/histograms/bar graphs/column graphs Make easier to understand concepts that are present Keep

6.3.5Written information/Reports/Manuals/Notices This type of presentation is based on feedback f rom research investigation survey. Reports in printed form

6.3.6Electronic It includes faxes video conferencing telephone conferenc ing mails/ Twitter acebook pages/ websites/e

6.5ecommendation for improvement Always be prepared to update or keep your information relevant Reflect on any problem or criticism and avoid it in future presentation

7.1Introduction Creative thinking is the ability to look at Creative thinking is a process of generating something new that is Business needs to identify address b arriers to avoid lengthy problem solving

7.2Role of creative thinking in problem solving Creative thinking plays an important role in the success of the business and boosting employee morale. Creative thinkin g skills are important when solving

7.3Process roblem solving steps Identify the problem must recognise that low productivity /profitability is a problem Failure to identify the problem can prevent

7.4Evaluat ion of Delphi and rainstorming techniques

7.4.1Delphi Positives may use a group of experts without bringing them together The experts will give J clear ideas and solutions on how to improve on low productivity/profitability Infor mation received from experts can

7.4.2Brainstorming Positives It promotes creative thinking as all stakeholders can come up JCM can involve employees to build on each other s ideas without fear of Allows employees with different backgrounds/experience

7.5Barriers to problem solving Lack of creativity Self imposed barriers Lack of skilled employees/managers. High rate of absenteeism, due to HIV/AIDS or other diseases Lack of motivation/low morale

7.6Conclusion usiness e nvironment is dynamic and challenging. Business need to be creative to arrive at the best solution Successful businesses are always looking for new and innovative ways of solving problems

Q8— Section header —

8.1Introduction Top management is ultimately responsible for quality of performance Senior executives need to be able to guide and direct in order to improve performance Everyone employed in a business has a role to play in realising the goal

8.2Target market Win customers by satisfying their needs/wants uild positive relationships with identified target market Conduct market analysis. Identify competitive edge Differentiat product Communicat

8.2Manage debts Implement a credit granting and collection policy/set cred Compil realistic budgets and have Determine the need for funds Acquire fund

8.2.3Attract and r etain skilled employees Find the most ppoint a person to the position where h /he capabilities can be used the

8.2.4Image of the enterprise Promote Release regular press Other management functions are influenced by public relations e.g. Engage in CSR Any other relevant answer related to quality of performance in

8.2.5Outdated methods of record keeping Collect and capture data a t all times Ensure that captured data or information is accurate Process the data and information

8.3General management Develop, implement and monitor strategic plans Efficient organisation and allocation of business resources to allow for the successful achievement of long term and short term plan Ensur

Topics Identified

Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan

Mark Allocation

Total300 marks

Sections40 = 40 marks

Key Information

Qualification TypeDiploma

Paper information

SubjectBusiness Studies

Year2013

SessionNovember

TypeMemo

PaperPaper 1

LanguageEnglish

Pages35

Downloads5

Examination context

Decade2010s

Years ago13y

SeasonSpring (SH)

Start dayTuesday

Exam periodNovember 2013

Days since exam4,739

About Business Studies examination preparation

Grade 12 Business Studies combines business concepts, application, and written responses. Past papers help learners practise identifying what a question asks, applying knowledge to scenarios, and structuring longer answers.

Every available Grade 12 Business Studies past paper and memorandum is collected in the Business Studies hub at business-studies.freemode.co.za — browse all years, sessions and languages in one place.

How to use this resource for revision

A past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?

For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.

applying business concepts

interpreting scenarios

using appropriate terminology

structuring longer responses

distinguishing related concepts

A practical revision approach

Before checking the memorandum, identify the command word in each question. The memorandum rewards candidates who apply theory directly to the case-study scenario.

Grade 12 subject hubs

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Corresponding examination paper

Examination paper available

Open the corresponding examination paper to practise the questions before reviewing the marking memorandum on this page. Attempt every question under timed conditions for the most realistic preparation.

Business Studies Paper 1 (english) →

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