Business Studies Memo 1 (English)

Exemplars 2014 — Grade 12 / Matric — Business Studies

Memo 2014 Grade 12 English Business Studies Hub →

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🎯 300 marks 📄 40 pages 📝 126 items found 📚 5 topics

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Q1— Section header —

1.10. C (10 x 2\ (20\

1.21 training and development programme

1.2.2annual leave

1.2.3Resignation

1.2.4choose and practis e a religion

1.2.5Leadership (5 x 2\ (10\

1.3.5(5 x 2\ (10\ TOTAL SECTION A: BREAKDOWN OF MARKS

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1.3TOTAL

2.1Legislation

2.1.1Name and explain the Act: The Compensation for Occupational Injuries and Diseases Act (COIDA\ , 1997 (Act 61 of 1997 The purpose of the Act is to provide compensation for disablement caused by occupational injuries or diseases sustained or contracted by employees in the

2.1.2Demand justified? YES The COIDA supports Sam claim for compensation since he was injured while on duty

2.1.3Procedure for compensa tion The employee/Sam must report an accident resulting in an injury before the completion of the shift either verbal or in writing. The employer/ Nathaniel s Bricks and Tiles must send the employee/Sam to a

2.1.4Penalties for non compliance Nathaniel s Bricks and Tiles c an be fined for re fusing to lodge the claim not taking Sam to a hospital/

2.1.5Advantages of COIDA for businesses Health and safety issues are constantly considered in the workplace The Act promotes health and safety in the workplace Employers are forced to take respo

2.2Measures to protect human health afe and healthy working environments for mployees and customers must be provided roducts must contain information about the ingredients used in the manufacturing of the product and warning messages where necessary

2.3Inclusivity in the workplace Inclusivity means giving everyone an equal opportunity No discriminat ion against anyone on the basis of race, gender, sexual orientation, disabilities and HIV/A ids should be allow

2.4Reasons for the introduction of Broad ased Black Economic Empowerment (BBBEE\ The purpose of BBBEE is to enable wealth to be spread more broadly. Through BBBEE the government strives to involve all businesses (profit and

2.5Differences between the trade union and employer organisation rade union an organisation formed by workers to protect their interest such better working conditions and remuneration through collective bargaining

2.6Impact of Consumer Protection Act on businesses Positive impact There is now only one law for protecting consumers and this makes it easier to enforce and apply the law Protects the consumers from unfair, exploitative

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2.6TOTAL

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3.1Presentations

3.1.1Verbal/Hand outs /Notes

3.1.2Non verbal/ Graphs

3.1.3Verbal/Audio visual

3.1.4Non verbal Illustrations

3.1.5Non verbal /Diagrams/ Charts (5 x 2\ (10\

3.2Differences between limited and unlimited liability Limited liability means shareholders /owners possessions/ assets are protected in the event that the business becomes insolvent or is liquidated hareholders

3.3Forms of ownership Criteria Partnership Persona iability Company (PLC\ Capacity Success factors

3.4nsurance

3.4.1An insurance assessor Max (2\

3.4.2Insured amount Loss/Damage (for formula Market value 500 000 x R120 000 OR [

3.4.3Average clause applies when the goods property are/ is under insured hen the insurance company will not pay out

3.5Role of insurance company The building is over insured, the insu rance company has the option of reinstatement. The insurance company will rather replace the dam aged building than pay

3.6eadership styles

3.6.1Transactional leadership style

3.6.2The impact of a transactional leadership style Positives Encourages employees to work hard be cause they will receive rewards. Improves employees productivity and morale The goals and objectives of the business can be achieve

3.7Types of preference shares Cumulative preference shares Unpaid dividends in one year will accumulate /carried forward to the ne xt year when dividends are paid out

3.7TOTAL 15

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4.1Problem solving techniques

4.1.1Empty hair technique

4.1.2Delphi technique

4.1.3Nominal group technique (6\

4.2ffectiveness of brainstorming to solv business problems Positives critical discussion takes place, where all ideas are considered

4.3.1Employees well being A business enterprise must ensure fair wage salar ies for the workers based on the nature of work involved and the prevailing

4.3.2Corporate ocial nvestment initiatives Businesses can do nate computers to underprivileged schools. Teaching entrepreneurship skills and offering support to individuals starting new ventures.

4.3.3Differences between CSI and CSR Corporate ocial nvestment Refer to any project undertaken by an organisation which is over and above normal business activities of the company and not dir ectly aimed increasing

4.4Grievance s a formal complaint laid by employee when he/she feel at he/she has been treated

4.5Dealing with difficult employee Be calm and in control of the situation to get the person to collaborate. Understand the person s intentions and why they react in a certain way Get perspective from others who have experienced the same kind

4.6How S business should address environmental issues omply with laws and regulations put in place by S government such as National Environmental Management Act, Environment Conservation Act and other strategies.

4.6TOTAL 18

Q5— Section header —

5.1.1External recruitment because the vacancies were advertised in the newspapers the nternet

5.1.2Advantages of external recruitment New candidates bring new talent , ideas, insight and experience into the business supports the implement

5.2Benefits of the induction program New employees are introduced to the company s policies and procedures. New employees learn more about the business. Increase

5.3The impact of TQM on small and large bu sinesses with reference to continuous skills development. Small businesse Large businesses Positives here may be a more holistic

5.4Continuous improvement cycle Plan Easy Dairy Farm should identify the problem and develop plan for improvement/ answer questions such as what to do and how to do it. Easy Dairy Farm should d

5.4.2Total client satisfaction Quality product s and services meet customer eeds expectations requirements, which result in happy/satisfied customers business needs to be involved in

5.4.3Benefits of a good quality control system Effective customer services will be rendered, resulting in an increased customer satisfaction Time and resources are used efficiently Productivity inc

5.4.3TOTAL 21

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6.1Criteria for t eam performance Interpersonal attitudes and behaviour Has a positive attitude of support and motivation towards co team members Has a positive attitude and passion to achieve team objectives

6.2Advantages of i nsurance for businesses and individuals Yes/ Positive support for statement Insurance p rotects businesses against any insurable

6.3JSE Shawn has to use a share broker. Share brokers specialise/are trained to buy and sell shares and are strictly selected by the JSE, to ensure that share trading is executed orderly and honestly. Shawn

6.3.2Functions of JSE Serves as a link between investors and companies Monitors change in listed companies eps investors informed by publishing share prices

6.4Impact of BCEA on business operations Positives Promotes equal opportunity and fair treatment in employment Promotes fair treatment of employees in business. Prevents unfair discrimination, directly or indirectly against an employee in any

6.5.1Defensive strateg ies Are strategies which are implemented by busi nesses when they want to restructure

6.5.2Forward vertical integration: Refers to a takeover /or merging with a seller o retailer that will assure an outlet

6.6Secondary Sector (2\

6.6.2Micro nvironment (2\

6.6.3High levels of absenteeism amongst workers Cash flow problems (2\

6.6.4High level s of absenteeism Put strict control measures on leave. Implement ork no pay policy f

6.6.4TOTAL 25

Q7— Section header —

7.1Introduction Businesses should conduct a strateg managem ent process in order to devise effective strategies that are relevant to identified

7.2Suggested s trategies that Vusi can use to overcome the business challenges Vusi can launch an intensive advertising campaign (intensive strategies\ rove the quality

7.3Porter s Five Forces

7.3.1POWER OF SUPPLIERS Suppliers refer to all Vusi suppliers of e.g. raw materials equipment transport services

7.3.2POWER OF BUYERS (INCLUDING INTERMEDIARIES\ Vusi must assess how easy it is for his buyers to drive prices down. Buyer power will depend on the number of buyers, the importance of each buyer

7.3.3POWER OF COMPETITORS Competitors refer to businesses selling /rendering the same /similar products or services

7.3.4THREAT OF SUBSTITUTION Substitute products services are other products/services that can completely or partly satisfy the same needs of consumers and can be used to replace

7.3.5THREAT OF NEW ENTRANTS TO THE MARKET The power Vusi s business has in the market will depend on how easy it is for new competitors to enter the market. If Vusi s busine ss is highly profitable it may tract

7.4Conclusion If Vusi clearly understands where his power is, his business can reap the benefits of the aspects where he is strong, and improve on the aspects where he has weaknesses. With a clear understanding of where

Q7— Section header —

Q8— Section header —

8.1Introduction The customer/investor must seek advice on various investment options in order to make informed investment decisions An investor should consider the advantages and disadvantages of each form

8.2Investment options/opportunities

8.2.1Fixed Deposits Money is deposited in a bank accoun for a pre determined period at a fixed interest rate. Fixed deposits may not out perform the effect o

8.2.2Shares When you buy shares in a company, you bec me a propor tional owner /share holder of that company. A shareholder

8.2.3Government Retail Bonds The investor lends money to government for a number of years (pre termined or at a fixed term\. Government promises to pay back the money at a certain inte rest rate on a specific date.

8.2.4Business i nvestment in the shopping complex A capital investment is made when capital goods are bought like land and buildings, in th is case the shopping mall. Property is bought to rent out or to b

8.3Recommendation Based on the lowest risk , the government retail bonds are the best option to consider. Shares rendered the highest return on investment over 3 years, but the ri this form

8.4Conclusion When choosing the best investment option, all possible information about different options should be considered as large amounts are at stake and it will influence the future of the investor either positively or negatively.

Q8— Section header —

Q9— Section header —

9.1INTRODUCTION Enterprises realise that they cannot exist in isolation, and have to interact with the various environments. Many institutions in South Africa have their own code of conduct and code of ethics

9.2Differences between professionalism and unprofessionalism Aspect Professionalism Unprofessionalism

9.2.1Respect (1\ polite language to wards olleagues. elp others and l isten to advice from others.

9.2.2Integrity Looking after quipment Keep to the working hours Not bending the law to suit oneself Engag

9.2.3Competency (1\ Doing the best possible Work overtime if ecessary Going beyond job escriptions Coach and mentor

9.2.4Confidentiality (1\ Keep clients information private and confidential Refrain from criticising clients in front of colleagues and vice versa

9.2.5Objectivity (1\ Treat people equal Apply laws /rules consistently and properly Remain objective at all

9.2.6Development (1\ Attend skill development programmes Learn from senior experienced colleagues Improv

9.3.1Pricing of goods in rural areas It is good business practice and professional to have the same price for goods in urban and rural areas. Big businesses are reluctant to open outlets in rural areas because of poor

9.3.2Unfair advertising The Advertising Standards Authority (ASA\ regulates advertising and protects the interests of the public. Businesses can make unwise advertising choices when they are under pressure

9.4rofessional, responsible, ethical and effective business practice methods usiness should not be started at the expense of someone else The aim should never be profit at all cost, as it

9.5Conclusion Ethics and professional ism form an integral part of business operations and practices It is important that business s dealings and behaviour are in line with its

Q9— Section header —

Q10— Section header —

10.1ntroduction The human resources manager is responsible for recruiting and appointing competent and skilled employees. It is important that the human resources manager follows correct and fair procedures

10.2Procedure f or selecting and interviewing

10.2.1Receiv documentation Applicants submit the application forms, curriculum vitae and certified copies of personal documents such as ID and proof of qualifications.

10.2.2Screen applicants andidates who obviously mee t the requirements are separated from those who do not.

10.2.3Evaluat CVs and creat a shortlist Applicants are evaluated against pre set requirements pplicants are ranked from most suitable to less suitable candidates. Candidates with the highest ranked order are placed on a shortlist.

10.2.4Chec information supplied in CVs The candidates qualifications and their employment history are checked and confirmed. Refere are cont acted to verify or testify to the person s character,

10.2.5Condu ct interviews andidates whose names appear on the short list, are invited to a personal interview, usually on the premises of the business. nterview is a formal meeting between employer and candidate

10.2.6Assess the candidates Various a ssessments may need to be completed before the best candidate is chosen. ersonality nterest and

10.2.7Offer employment (Letter of appointment\ written offer is made to the selected candidate. Selected candidate

10.3Legalities of the employment contract mployment contract is agreement between the employer and the employee and is legally binding. may not contain any requirements that are in conflict with the BCEA.

10.4Contents of the employment contract Details of the employer The employment contract must contain the address and contact details of the business. Personal details of the employee The contract must have the physical address, contact details as well as other

10.4Conclusion The goals and objectives of businesses cannot be achieved without qualified skilled employees. The human resources manager must ensure that employees are well motivated, trained and committed to perform their duties.

Q10— Section header —

Topics Identified

Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan

Mark Allocation

Total300 marks

Sections40 + 40 + 40 + 40 = 160 marks

Paper information

SubjectBusiness Studies

Year2014

SessionExemplars

TypeMemo

PaperPaper 1

LanguageEnglish

Pages40

Downloads3

Examination context

Decade2010s

Years ago12y

Season—

Start day—

Exam period—

Days since exam—

About Business Studies examination preparation

Grade 12 Business Studies combines business concepts, application, and written responses. Past papers help learners practise identifying what a question asks, applying knowledge to scenarios, and structuring longer answers.

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applying business concepts

interpreting scenarios

using appropriate terminology

structuring longer responses

distinguishing related concepts

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