Tourism Memo 1 (English)

November 2016 — Grade 12 / Matric — Tourism

Memo 2016 Grade 12 English

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🎯 200 marks 📄 17 pages 📝 74 items found 📚 5 topics 🔑 1 key info

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Q1— Section header —

1.1.6MPT

1.1.7MPT

1.1.8MPT

1.1.9MPT

1.1.20(20 x 1\

1.2.1Black Forest MTP

1.2.2Excursions MTP

1.2.3Health Certificate MPT

1.2.4Standard Tim MPT

1.2.5Cultural tourist (5 x 1\

1.3.1ttraction

1.3.2Petra

1.3.3isitors

1.3.4punctuality

1.3.5Berlin (5 x 1\

1.4.1Mapungubwe Cultural Landscape

1.4.2Cradle of Humankind

1.4.3Robben Island

1.4.4uKhahlamba Drakensberg Park

1.4.5iSimangaliso Wetland Park (5 x 1\

1.5.1Sphinx

1.5.2Taj Mahal

1.5.3Dome of the Rock

1.5.4Mount Everest

1.5.5Red Square / Kremlin (5 x 1\ TOTAL SECTION A: 201

Q2— Section header —

2.1.1Age: 23 years Budget: Limited cheapest option Name: Zizipho Address ocation: G auteng Nationality: South African

2.1.2Lufthansa MTP (2\

2.1.3(a\ France (Magendie Hotel\ 10 310,25 850,00 = ZAR 160,25 Germany (Green City Hotel\

2.2.1(a\ Madrid +1 (13:00\ (30 November \ Tokyo +9 MTP ime difference 1 = 8 ours Therefore: Tokyo is 8 hours

2.2.2(a\ Daylight Saving Time (2\ London 0 Dallas MTP Time Difference Therefore Dallas is 6 hours behind London

2.3.1Impact n the tourism industry These new laws may prevent rease t he number of tourists from visiting

2.3.2Terrorists can use the pepper spray as a weapon to hijack an aircraft. Passengers can use the pepper spray on other passengers in the event of

Q3— Section header —

3.1.1

3.1.2(2\ 201 NS

3.2.1D12 600 10,2 (ZAR\ 520 (4\ OR R (ZAR\ 520 NOTE:

3.2.2R2 750 10,9 = USD (US$\ (4\ OR USD (US$\ 252,29 NOTE:

Q4— Section header —

4.1.1(a\ North America (b\ Niagara Falls The floating markets (c\ Yachting and sailing luxury

4.1.2Increased positive publicity of Thailand as a destination for travel Increased tourist arrival to Thailand will result in

4.2.1Both are situated in ancient city environments oth are situated ... in Europe the same continent in cities that w

4.2.2Pollution from vehicles damaging the ancient structures and its sculptures Acid rain caused by human industry damaging the ancient structures and its scu lptures Mass tourism

4.2.3Limit the number of tourist to the Colosseum allowed the site per day Charge higher entrance fees Issue

4.3.1YES NOTE: No marks are awarded for Yes The actual number of visitors exceeded all previous visitor figures and set a new record The actual number of visitors on t

4.3.2Members of the local community are employed Upliftment of local living standards Poverty crime

4.3.3Strength: Maropeng visitor centre is accessible to wheel chairs Accommodate p eople with special needs Prov ide

Q5— Section header —

5.1Limpopo (2\

5.2Mapungubwe Cultural Landscape Mapungubwe

5.3Trad ing (2\ Exchanging of goods / bartering Farming hunting / ining anufacturing of arte

5.4Constant monitoring to maintain and protect the status of the World Heritage Site

Q6— Section header —

Q7— Section header —

7.1Key car rental Sunset Air TS (2\

7.2Most customers service providers book car hire and flights either through the internet , via telephone or email or on the r

7.3The company name logo pictures / photos slogan physical address contact details / email address / telephone and fax numbers / social media contacts

7.4Improve the email skills of the staff through service training Avoid slang words abbreviations and symbols such as smiley faces. Do not write

Q8— Section header —

8.1.1

8.1.2Reducing its carbon footprint: Reduced use of cleaning materials Reduced water usage Reduced energy usage / being more energy efficient Effi cient use of human resources (can work with skeleton staff\

8.1.3YES I agree with the initiative. I am a responsible tourist and support their greening initiatives and want to play a part in protecting the planet. NOTE: No marks are awarded for Yes No. Accept any reason that support

8.2.1YES nvironmental consciousness becomes part of the life style of environmentally f riendly tourists. Environmentally friendly behaviour will be practiced anywhere, not only at their homes

8.2.2Do not litter Do not remove any plants or animals from it natural habitat Do not feed animals Do not make fire s unless in designated areas. Report non compliers to park authorities Follow the visitors

Q9— Section header —

9.1.1The timeline / history of events shows how many global events ere hosted in South Africa. The timeline indicates successful hosting of event

9.1.2(a\ Investments Good publicity and enhanced reputation during and after the events led to i ncreased

9.1.3Maintain good service standards in all sectors. Increase marketing to showcase the country as a destination of choice. Maintain the country's attractiveness

9.2.155 years and older (2\

9.2.2It is more convenient to use credit cards as it is more widely accepted and available in all countries It is a safer option This age group qualifies for a better credit rating and access

10.1To improve the business To get information from customers on th eir levels of satisfaction with

10.2Questionnaires Online surveys face to face e.g. focus groups mystery customers store direct feedback follow up calls cell phone calls SMS messages

10.3Regular training workshops will ensure that the staff will be better equipped to serve customers. Feedback can alert employees employers to areas that n eed improvement

Topics Identified

Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan

Mark Allocation

Total200 marks

Sections14 + 30 + 10 + 10 + 10 + 20 + 22 + 8 = 124 marks

Key Information

Qualification TypeDiploma

Paper information

SubjectTourism

Year2016

SessionNovember

TypeMemo

PaperPaper 1

LanguageEnglish

Pages17

Downloads3

Examination context

Decade2010s

Years ago10y

SeasonSpring (SH)

Start daySaturday

Exam periodNovember 2016

Days since exam3,642

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