Business Studies Memo 1 (English)
May-June 2017 — Grade 12 / Matric — Business Studies
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12.1When evaluate is used, candidates are expected to respond in either positive/negative manner or take a neutral (positive and negative\ stance, e.g. Positive: COIDA e lengthy civil court proceedings.
12.2When critically evaluate is used, candidates are expected to respond in either a positive/negative manner or take a neutral (positive and negative\ stance. In this instance candidates are also expected to
13.1Advis name, outline, state, mention, recommend, suggest, motivate (list not exhaustive\ do not usually require much depth in candidates
13.2Describe, explain, discuss, elaborate, justify, devise, analyse, evaluate, critically evaluate , compare, distinguish, differentiate list not exhaustive
14.4.1If the number of facts are specified, questions that require candidates to describe/discuss/explain may be marked as follows: Fact 2 marks (or as indicated in the marking guidelines Explanation 1 mark
14.4.2If the number of facts required is not specified, the allocation of marks must be informed by the nature of the question and the maximum mark allocated in the marking guidelines
15.10.1Award TWO marks for complete sentences. Award ONE mark for phrases, incomplete sentences and vague answers.
15.10.2With effect from November 2015, the TWO marks will not necessarily appear at the end of each completed sentence. The ticks Product development is a growth strategy/ where businesses aim to introduce new products
15.11With effect from November 2017, the maximum of TWO (2\ marks for facts shown as headings in the marking guidelines , will not necessarily apply to each question . This would also depend on the nature of the question.
Q1— Section header —
1.1.4
1.1.10(10 x 2\ (20\
1.2Compensation for Occupational Injuries and Diseases
1.2.2shareholders
1.2.3dispute
1.2.4rent
1.2.5fringe (5 x 2\ (10\
1.3.5(5 x 2\ (10\ TOTAL SECTION BREAKDOWN OF MARKS
Q1— Section header —
1.3TOTAL
Q2— Section header —
2.1PESTLE analysis model Political Economic Social Technological Legal TE: Mark the first FIVE (5\nly (5\
2.2Business strategies
2.2.1Liquidation/ (2\
2.2.2Market development (2\
2.2.3Horizontal di (2\
2.2.4(2\
2.2.5Market (2\ (10 Steps for s trategy evaluation Examine the Formulate strategies to effectively
2.4usiness envir onments and extent of control ENVIRONMENT EXTENT OF CONTROL BY BUSINESS Micro (2\ Full control (1\
2.5SWOT analys
2.5.1STRENGTHS WEAKNESSES Sells traditional food Uses an o ld cash register /cash register that does not always
2.5.2ays C can deal w ith the identified weaknesses WEAKNESSES RECOMMENDATIONS Uses an old cash
Q2— Section header —
Q2— Section header —
Q2— Section header —
2.7TOTAL
Q3— Section header —
3.1Examples of long term insurance Endowment policy Life cover policy /Life insurance Retirement annuity /Pension fund/Provident fund Disability policy Trauma insurance Funeral insurance
3.2Compulsory and n compu lsory insurance
3.2.1(2\
3.2.2(2\
3.2.3Non compulsory (2\
3.2.4(2\
3.2.5Non compulsory (2\ 13
3.3Investments
3.3.1RSA R etail Savings Bond overnment (RSA\ etail Savings B Sub max (2\
3.3.2Advantages of RSA Retail Savings Bond s/Government (RSA\etail Easy to buy as it is electronically available
Q3— Section header —
3.4Leadership styles
3.4.1Charismatic (2\
3.4.2Democratic /Participative/Consultative (2\
3.4.3Laissez faire/Free reign (2\ (6\ 14
3.5Impact of autocratic leadership style business Positives /Advantages Quick decisions can be taken without consulting/co nsidering followers/
3.6.1Methods of calculation/ Types of interest Marie: imple interest Motivation Received interest only on the initial amount invested Simple
3.6.2Differences be tween the calculation methods of simple and compound interest SIMPLE INTEREST COMPOUND INTEREST Interest earned on the original accrued
Q3— Section header —
3.7Success and or failure factors of Mishaak Spares Ltd/a public company Max (4\ CRITERIA SUCCESS FAILURE apital
3.7Manage ment Mishaak Spares Ltd/ A public company is managed by a competent board of directors who are a ccountable to the
Q3— Section header —
3.7.2TOTAL
Q4— Section header —
4.2nethical issues that may pose challenges o businesses Unfair advertising techniques /practices Sexual harassment Unauthorised use of business funds and resources
4.3Contribution of time and effort in improving the wellbeing of the employees and the community
4.3.1Employees Business should improve the gener al quality of life of employees e.g. pay fair wages/ Start a nutritio nal programme so that employe
4.3.2
4.5Advantage s of the Delphi t echnique sing a group of experts without bringing them together to improve on low
4.6iversity issues in the scenario Culture/ Workers are intolerant towards other cultures/cultural backgrounds ace /Workers are intolerant towards other races anguage
4.6ing with diversity issues Culture ST must b e sensitive to special requirement for different cultural groups, e.g. allow day(s\ off for cultural holiday Cater for special food/preparation me
Q4— Section header —
4.6.3Correct grievance procedure Themba/ An unhappy employee must verbally report the incident/grievance to his supervisor/man be lodged
4.7Ways in which a business can create an environment that stimulates creative thinking Emphasise the importance of creative thinking to ensure t
4.8Strategies to manage socio economic issues
4.8.1HIV/A ids Develop c ounselli ng programmes for infected/ affected persons/ Roll out anti retroviral (ARV\ treatment programmes (ART\ for the infected
4.8.2Unemployment Provide skills Provide entrepreneurial programmes that can promote self Support existing small b Any other relevant strategies that business may use to manage unemployment as a socio economic issue
Q4— Section header —
4.8.2TOTAL 23
Q5— Section header —
5.1.1Examples of ob description and ob specification quoted from the scenario JOB DESCRIPTION JOB SPECIFICATION Coordinate in
5.1.2Type of recruitment Sub max (2\ Motivation It was advertised on the ir Sub
5.1.3Other sources of internal recruitment Internal e Referrals from Head hunting Any other relevant answer related to the sources of internal recruitment. NOTE: Mark the first TWO (2\nly.
5.1.4Placement procedure JT should expectations subjecting him/her to a Any other relevant answer related to the placement procedure. Max (6\
5.2Role of the interviewer when preparing for an interview Jane should d evelop a core set of questions based on the skills/knowledge/ ability required. She should c
5.3.1Reasons why the contract was terminated She often reported She sometimes took business products without permission. Emma refused to correct her negative
5.3.2Other reasons for the termination employment contract Employer has no work for the employee any longer/business is closing down retrenchment/r edundancy Employee reaches the retirem Any other relevant answer related to the reasons for terminating an employment
5.3.1or dismissal/misconduct Max (6\
5.4Quality indicators of the marketing function Winning customers by satisfying their needs/wants uilding positive relation Adhering to ethical Communicating effe ctively with customers to get feedback about their
5.7Business functions
5.7.1(2\
5.7.2(2\
5.7.3(2\ (6\
5.8Positive impact of monitoring and evaluation of quality processes as a TQM element on large businesses Large businesses have a system of monitoring and evaluation /quality assurance to Key performance indicators are carefully selected
Q5— Section header —
5.8TOTAL 27
Q6— Section header —
6.1Legislation
6.1.1(2\
6.1.2(2\
6.1.3Broad Based Black Economic Empowerment Act, 2003 (Act 53 of 2003\/Broad (2\ (6\
6.2
6.2.1Power of buyers Business must assess how easy This will depend on the number of buyers/the importance of each buyer to the Businesses should conduct market research to gather more information about Any other
6.2.2
6.3Difference between partnerships and private companies PARTNERSHIPS PRIVATE COMPANIES Shareholders No s name Only needs a partnership Must register a Memorandum of Incorporation
6.4.1Johanne sburg Stock/Securities Exchange /JSE/JSE Limited (2\
6.4.2Functions of JSE Gives opportunities to financial institutions such as insurance companies to invest their funds in shares/Mobilises the funds of insurance companies and Keeps invest Small investors are invited to take part in the economy of the country through
6.5Problem solving steps Define th Evaluate the implemented NOTE: Mark the first FOUR (4\nly. Accept steps in any order. Award marks when different approaches in problem solving are used, e.g. 3 or 5 steps, etc.
6.6Advantages of CSI for business The business may Assist in addressing socio If the c 30
6.7Strateg to deal with difficult personalit ies TYPE OF PERSONALITY STRATEGY TO DEAL WITH THE PERSONALITY
6.7.1Complainer Listen to the complaints but do not Interrupt the situation and move to the problem solving Any other relevant strategy to deal with a complainer. Max (2\
6.7.2Aggressive Be Any other relevant strategy to deal with an aggressive personality. Max (2\
6.7.3Quiet Wait for their Prompt them through the process so that they can give input/ Encourage them to give inputs Any other relevant strategy to deal with a quiet personality. Max (2\ NOTE:
6.8.1Aspects of the induction programme in the scenario Employees are usually taken on a t our of the premises Introduc to senior management and colleagues NOTE: Aspects must be quoted
6.8.2THER aspects to be included in the induction programme Overview of the business Safety rules and regulations/measures. Information about the business products/services. Administration details, including systems/processes/logistics.
6.8.1(6\
6.9Benefits of a good quality management system Effective customer services will be Products Vision and mission/ which Any other relevant answer related to the benefits of a g ood quality
Q6— Section header —
6.9TOTAL TOTAL SECTION B: 32
Q7— Section header —
7.1Introduction The BCEA sets out conditions that ensure fair labour and human resources The Act applies to all employers and employees, ex for members o f the National Defence Force, National Intelligence Agency, South African Secret
7.2Purpose of the Basic Conditions of Employment Act Provides clear terms and conditions of employment Regulates the right to fair labour practices nternational Labour Regulates the vari Any other relevant answer related to the purpose of the BCEA.
7.3Provisions of the BCEA
7.3.1Hours of work/Work hours Workers may work n they work five days or less per they Night work performed after 18:00 and before 6:00 the next must be compensated by allowance maximum of 15
7.3.2Overtime Overtime must be compensated as follows: worked on Sundays and public Overtime must be paid either at an employee may Minister of Labour may prescribe the maximum permitted working hours, including overtime
7.3.3Leave Annual leave Workers are entitled to: 21 consecutive days annual leave per year /One day for every 17 days worked One hour
7.3.4Meal breaks and rest periods Workers must have a meal break of 60 minutes after five continuous hours of work. This can be reduced to 30 minutes by written agreement , when working less A worker must have a daily rest period
7.3.5Public holidays Workers must be paid for any public holidays that fall on a working day. Work on public holidays is by agreement and paid at double the rate. Any other relevant answer related to public holidays
7.3.6
7.3.7Child and forced labour It is illegal to employ a child younger than 15 years of age It is also illegal to force someone to work. Businesses may employ children over
7.4Penalties businesses may face for not complying with this Act Labour inspectors may serve a compliance order by writing to the Department of Labour Labour inspectors may investigate inspect/ ask q uestion
7.5Positive i mpact of BCEA on business which clearly guides the employer Any other relevant answer related to the positive impa of the BCEA business Max (12\
7.6
Q7— Section header —
Q8— Section header —
8.1Introduction A verbal presentation will focus on an oral/spoken presentation to investors The purpose of a presentation is to exchange information as it involves speaking An Various factors need to be considered when designing a multimedia
8.2Aspects for d esigning a multimedia presentation Keep the text/images/language Select relevant/appropriate Add special effects , e.g. sound/animation Any other relevant answer related to
8.3Visual aids
8.3.1Advantages of PowerPoint slides Variation of colour/background/sound immediately capture the attention of the PowerPoint slides can help to c onvey a large amount of facts Any other relevant answer related to the advantages of PowerPoint
8.3.2Advantages of an overhead projector A useful replacement/back are not may an effective useful
8.3.3Advantages of hand outs Meaningful hand outs may be handed out at the start of the presentation to Notes/Hard copies of the slide presentation can be distributed
8.4Factors to be considered during a presentation the Add some app ropriate the Put the most important information first Avoid hiding himself behind the
8.5Aspects to consider when respond ing to questions in a professional/non aggressive manner nsure that each question/comment is clearly understood Wiseman should first listen Use simple language
8.6Conclusion A well prepared presentation creates a good impression and will attract potential Being professional during a presentation/feedback/questions session should contribute All methods of presentation must be effectively used to retain the attention of the
Q8— Section header —
Q9— Section header —
9.1Introduction Teamwork refers to a number of people collaborating/working together effectively in order to reach a common Successful teams go through different stages of team development in order to Managers should be well conversant with the causes of conflict in order t
9.2Criteria for successful team performance
9.2.1Interpersonal attitudes and behaviour Good/Sound interpersonal relationships will ensure job satisfaction/increase productivi Members are committed/passionate towards achieving a common goal/ Team leader acknowledges/gives credit to members
9.2.2Shared values/Mutual trust and support mutual for the knowledge/skills of each member Perform team tasks with integrity/pursuing responsibility/meeting team Any other relevant answer related to shared values/mutual trust and support
9.2.3Communication Communicates with team mistakes/ act pro Any other relevant answer related to communication as a criterion for successful team performance Criteri
9.2.4operation/Collaboration is Willingness to co Any other relevant answer related to co operation/collaboration as a criterion for successful team performance
9.3Stages of team development
9.3.1Forming Individuals gather information/impressions about each other/the scope of the Individuals focus on being busy with routine tasks organisation who does what to be accepted by fellow team Any other relevant answer related to forming
9.3.2Storming Different ideas from team members Tension/struggle/arguments oc n others, the team never This phase can become destructive for the team/will negatively impact on team Any other relevant answer related to storming
9.3.3Norming ettling and reconciliation Any other relevant answer related to n orming/settling and reconciliation as a stage in team development Stage (2\ Discussion
9.3.4Performing/Working as a team towards a goal Differences among Any other relevant answer related to performing /working as a team towards a goal as a stage in team development Stage (2\
9.3.5Adjourning/Mourning perform as individuals once a Any other relevant answer related to adjourning/mourning as a stage in team development Stage (2\ Discussion
9.4Causes of conflict that may arise in the workplace Little/no co Lack resources. may not always con sider
9.5Application of steps when resolving conflict in a team Identify/Acknowledge that there is conflict in a team Analyse the cause(s\ of conflict by breaking it down into different parts Evaluat the situation objectively
9.6Conclusion The success of a business depends on the successful collaboration within a team to ensure that the objectives of the business will be met Conflict is a situation in which there are opposing ideas/opinions/feelings which
Q9— Section header —
Q10— Section header —
10.1Introduction Each business function and all employee activities should be properly managed A quality management system is a framework that a business uses to manage The principles/values of quality are embedded in
10.2scription of total quality management (TQM\ with customer orientation in all business TQM enables businesses to continuously improve on the delivery of products/ Any other relevant answer related to the
10.3Impact of TQM on large businesses
10.3.1Continuous improvement to processes and systems Positives/Advantages e they are able to be competit ive Large businesses use the PDCA model continuously
10.3.2Total client /customer atisfaction Positives/Advantages business May achieve a state of total customer satisfaction, if businesses follow sound functional Ensures that cross develop/ st
10.3.3Continuous skills development Positives/Advantages relevant /focused Financially a Any other relevant answer related to the positives/advantag es of continuous skills development as an element of TQM for large businesses.
10.4Contribution of the quality performance business functions to the success of a business
10.4.1Financial function suitable/available /reliable keep financial cost down timely/ accurate tax payment Analyse
10.4.2Public elations function publicity/less/little/no incidents of negative Good results of /Positive f eedback High st telephone etiquette
10.5Negative impact if TQM is poorly implemented Businesses may not be able to make necessary changes of products/servic /defective Investors might withdraw inves Undocumented /Uncontrolled errors/ d eviations from pre
10.6Conclusion A quality management system shows a belief in the employee's ability to solve Top management should act as the main driver of TQM and create an Improvement in Businesses require excellent management
Q10— Section header —
Topics Identified
5
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadershipBusiness Plan
Mark Allocation
Total300 marks
Sections60 + 60 + 60 + 60 + 60 + 40 + 40 + 40 + 40 = 460 marks
Paper information
SubjectBusiness Studies
Year2017
SessionMay-June
TypeMemo
PaperPaper 1
LanguageEnglish
Pages49
Downloads4
Examination context
Decade2010s
Years ago9y
Season—
Start day—
Exam period—
Days since exam—
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