Tourism Memo 1 (English)

November 2009 — Grade 12 / Matric — Tourism

Memo 2009 Grade 12 English

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Q1— Section header —

1.1.1LO1

1.1.2LO1

1.1.3LO1 Copyright reserved Please turn over AS12.1.2

1.1.4LO2

1.1.5LO2

1.1.6A/D LO3

1.1.7LO3 AS12.2.2 AS12.2.4 AS12.3.5 AS12.3.1

1.1.8LO3

1.1.9LO3

1.1.10LO3

1.1.11LO2 AS12.3.1 AS12.3.1 AS12.3.1 AS12.2.4

1.1.12LO2

1.1.13LO3

1.1.14LO1

1.1.15LO4 AS12.2.2 AS12.3.6 AS12.1.3 (15)15

1.2.1immunisation LO2

1.2.2LO2

1.2.3summit LO2

1.2.4image LO4

1.2.5convention LO2 (5) AS12.2.2

1.3.1WSSD LO2

1.3.2Kyoto LO2

1.3.3Basic Conditions of Employment Act LO1 AS12.2.3 AS12.2.3

1.3.4LO2

1.3.5LO3 (5) AS12.1.3 Free State

1.4.1LO2

1.4.2LO2

1.4.3LO1

1.4.4LO1

1.4.5LO2 (5)5

1.5.1LO4

1.5.2LO4

1.5.3LO4

1.5.4LO4

1.5.5LO4 (5)5

1.6LO3

Q2— Section header —

2.1.1foreign tourists visit ed South Africa in the first seven months of 2008 LO1 (1)1

2.1.22

2.1.3earn a salary and as a result have money to LO1 (2)2

2.1.4African heads and more f ood on South African plates than any other industry. and entrepreneurial opportunities so that people can afford a place to stay and with the money t

2.1.5(a) Draft National Se Tourism in South Africa LO1 (1)1

2.2.1LO1 (1)1

2.2.2LO1 (1)1

2.2.32

2.2.4LO1 (2)2

2.2.5(or just witness) incidents never come back outh Africa as a tourist destination to their friends. LO1 (2)2

2.3.1

2.3.2(a) Barman Doorman Cashier Chef Receptionist LO1

2.3.3(a) between and among provinces. and niche markets for the youth. and print media. LO1 (2)2

Q3— Section header —

3.1.1R180,00 LO1 (2)2

3.1.2(a) No (b) overtime and he only paid her for 9 + 3 hours. rrect amount for overtime. did not treat her fairly because he did not pay her for the correct number of

3.1.3he loyalty, work ethic and her attitude to the company. ed unfairly with regard to payment, may eventually resign and look for (2)2

3.2.1Code of Conduct points courtesy, friendliness, punctuality) respect) assets (Use of e-mail, in

3.2.2Cashier Barman Receptionist LO1 (2)2

Q4— Section header —

4.1.1received the award because for their contribut ion to responsible and sustainable tourism practices. ftment of the community and the environment Training and Development Programmes.

4.1.2environmental responsibility (protecting our natural resources) ( taking care of the needs of the local community)

4.1.3l tourism attractions LO2 (4) Tourism 7 DoE/November 2009

4.1.4services together thereby reducing costs. LO2 (2)2

4.1.5

4.1.6(a) Product Price Place Promotion People

4.2.1temperature the CAUSES of global warning) LO2 (2)2

4.2.2melting due to global warming (b) Coastal resort patterns. LO2 (2)2

4.2.3( Avoid use of CFC products) cars. a green lifestyle LO2 (3)3

Q5— Section header —

5.1City of Ekurhuleni Tour This tour includes many opportunities to learn about different cultures, for example township tours, traditional m This tour also creates an exceptional experience by

Q5— Section header —

Q6— Section header —

6.1.1

6.1.2

6.1.3Time in South Africa = 14:00 Time difference = +1 hr

6.2.1(b) They were visiting S event/soccer match. OR (a) International inbound tourist/foreign tourist (b) They are coming from another country

6.2.2A travel agent needs to know the following: Budget Date Time Age Interests Culture

6.2.3nerary is made for a group of tourists itinerary will focus on an individual specific needs. LO3 (4)4

6.3Climate visitors to know what to pack.

6.4.1know about what South Africa can offer. Africa to a variety of foreign markets. Africa has to offer. LO3

6.4.2certain market segments. fairs. LO3 (4)4

6.5.1(a) Positive effects ber of tourists who visited South Africa , has led to an increase in the contribution that Tourism makes to the GDP.

6.5.2than in table affordable to SA tourists. LO3 (2)2

6.5.3

6.6.1America to witness the elections. through media coverage LO3 (2)2

6.6.2attacks. countries that experienc LO3 (2) TOTAL SECTION D:

Q7— Section header —

7.1Niche market specialises in a particular area or Market segmentation is t he grouping of consumers who share common issues. LO4

7.2tourist. meeting the tourists needs up an itinerary for the tourist according to their needs. LO4 (2)2

7.3values with them in a suitable manner meeting the tourists needs. them. LO4

7.4.1environment creates a negat ive first impression environment. its poor performance on the wall, creates no business confidence.

7.4.2look neat, clean and presentable. LO4 (2)2

7.5.1Efficiency LO4 (3) Tourism 15 DoE/November

7.5.2experience the service and report back to the owner. LO4 (2)2

Q8— Section header —

8.1.1LO 4 (1)1

8.1.2Fax machine Send and receive documents. Duplicate documents. Means of communication

8.1.3

8.1.4Fax machine Documents/communication can be sent over long distances immediately Duplicate copies for filing. Fast

8.2hey arise, rather than ignoring them. needs to change that everyone agrees with. es to unite the team

Topics Identified

Business EnvironmentsForms of OwnershipBusiness Functions

Mark Allocation

Sections29 + 36 + 4 + 19 + 11 = 99 marks

Per-question sum200 marks

Paper information

SubjectTourism

Year2009

SessionNovember

TypeMemo

PaperPaper 1

LanguageEnglish

Pages19

Downloads1

Examination context

Decade2000s

Years ago17y

SeasonSpring (SH)

Start dayThursday

Exam periodNovember 2009

Days since exam6,199

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